Contact information

Optique Neo

Email: support@opticneo.store

Email is our only support channel — it lets us keep a written record of every order question, which is what gets problems solved properly. We do not operate a telephone line.

Response time: within 24 hours, Monday to Friday. Messages sent over the weekend are answered on Monday.

To help us answer faster, include:

Your order number, the email address used at checkout, and — if the question is about a fault or damage — a photograph of the problem.

What to contact us about

Order status and tracking, returns and refunds, choosing the right strength, faults or damage, cancelling an order before dispatch, and any privacy or data request.

Returns are not accepted without prior contact. Please email us before sending anything back so we can give you the correct return address.